Privacy Policy

Privacy and Security Policy

At Kaufman Fragrances we are committed to protect our customers’ privacy and security when shopping on our website, and therefore created this policy to acquaint you with our guidelines and protocols.

Is my information safeguarded?

All personal information is safeguarded within our highly secure server which uses SSL encryption technology by Geo Trust, the ecommerce standard, to scramble credit card numbers and other data making it unavailable to other parties.

How do you use my information?

Your information is used for the purpose of communication and usual business procedures, like notifying you of upcoming promotions or coupons.

Other data is used solely for the purpose of processing your order, receiving payment, and order shipment. We do not exchange or sell your information in any way with other establishments of sorts, without prior written consent from you, our customer.

You may feel free to contact us sales@kaufmanfragrance.com with any further concerns regarding our privacy policies and other protocols.

Return Policy

Do you have a return policy?

Yes. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund less, shipping and any gift wrap charges. We do require though, that you obtain a Return Authorization number. You may click here to email a customer service representative who will be happy to provide you with one. All returned merchandise must be unopened and in the original packaging to guarantee a full refund, or you will be charged a 15% restocking fee. Sorry, we do not accept used merchandise for return.

Damaged Merchandise

If you notice any damage or defect in your order, you must contact our customer service department within 5 business days. Take care to keep all packaging materials and merchandise in the original box for UPS inspection.

Canceling Order

Call us immediately so that we may still be able to stop the order process. Please understand that we are unable to accommodate some cancellations.

Copyright Information

All of the information contained within this website, including design, graphics, and text is Copyright © 2009 Kaufmanfragrance.com. All rights reserved. Any other trademarks, company names, and/or logo set forth in this website are the property of their respective owners.